Jobs @ Mapview
  • Software Engineer
    No.of openings: 5
    Location: Calicut
    Experience: 3 to 8 Years

    Job Requirements:
    • Java/ J2EE, JSP, Servlets, AJAX, Struts, MVC frameworks
    • Knowledge in scripting frameworks like jQuery, extJS, GWT
    • Familiar with Spring & Hibernate frameworks
    • Knowledge in at least 2 application servers/web servers
    • Familiar with quality processes and tools
    • Knowledge in GIS domain will be an added advantage
  • Customer Support Executive
    No.of openings: 2
    Location: Calicut
    Experience: 2 to 4 Years

    Roles & Responsibilities:
    • Interact with customers and resolve complaints / issues
    • Make welcome calls to customers and Verify customers profile
    • Appraise customers about various services offered
    • Assist the customers in using the website
    • Responsible for 100% resolution of customer queries and issues thru E-mails/Web-mails, Live Chat, open calls of call centre interactions.
    • Record all interactions & communication with Customer in the Complaint Management System.
    • Draft & document standardized responses to customers, updating on resolution/action taken in a professional manner.
    • Adhere to pre defined Service standards.
    • Communicate and if needed escalate to higher levels for existing open issues and follow up.
    • Communicate with cross-functions/inter departments for open log follow up and ensure problems are escalated in timely manner so as to close-loop all customer issues.
    • Provide timely feedback on progress of problem investigation and/or resolution.
    • Update Technical Manager for problems in product/services that are not resolved properly and need management involvement.